Frequently asked questions
Answers to common questions about shopping with Furnicera.
How do I place an order?
Browse our collections, add items to your basket, then proceed through our secure checkout. You'll be able to review your order before confirming.
What payment methods do you accept?
Accepted payment methods will be shown at checkout. TODO: confirm the final payment provider and accepted methods before launch.
How much is delivery?
Delivery costs and available options are shown at checkout. Large items may require a scheduled delivery. See our Delivery Information page for more.
Do you deliver across the UK?
Yes — we deliver to addresses across the United Kingdom. Please check your delivery details carefully before ordering.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible and we'll help where we can. TODO: confirm the final amendment/cancellation policy.
What if my item arrives damaged?
Please contact us as soon as possible with your order number and photographs of the issue, and we'll put things right.
How do I return an item?
Contact us with your order number to start a return. Full details are on our Returns & Refunds page.
Do products require assembly?
Some furniture may require assembly. Where assembly information is provided, you'll find it on the product page. If you're unsure, please ask before ordering.
Can I ask a question before buying?
Absolutely. Use the 'Ask a question' link on any product page, or contact us directly — we're happy to help.
Do you offer trade accounts?
If you're interested in a trade account, please contact us. TODO: confirm whether trade accounts are offered and their terms.
Can't find what you're looking for? Contact us.