Customer care

Returns & Refunds

Here's how returns and refunds work at Furnicera.

How to start a return

To start a return, contact us with your order number and the item you'd like to return, and we'll guide you through the next steps.

Damaged or faulty items

If your item arrives damaged or faulty, please contact us as soon as possible with your order number and photographs of the issue so we can put things right.

Return condition

Items should be returned in their original condition where possible.
Please keep original packaging until you're sure you're happy with your item.

Refunds

Once a return is received and reviewed, we'll process your refund. We'll keep you updated throughout.

TODO: Confirm the final, legally reviewed returns & refunds policy — including the returns window, who pays return delivery, refund timeframes, and any non-returnable items — before launch. UK consumers have statutory rights that the final policy must reflect.

Need help? Contact our support team.